Dear Valued Customer,
During this coronavirus (COVID-19) outbreak, the restaurant industry is feeling the catastrophic impact through closures of dining rooms around the country and a dramatic slowdown in traffic from patrons. We understand the harsh reality that we all are facing. As we go through this trial together, I do see some positive things happening around our nation – and even from some our customers. Click here to see what Harald Herrmann, CEO of the Second Harvest Food Bank (Orange County) has put together with one of our customers, Habit Burger, along with many other volunteers helping their community in this time of need. Click this link for more on Second Harvest Food Bank OC and how you can help.
This is the time for all of us to stand together, take care of each other, and overcome this pandemic. At Kitchen Armor, the health and well-being of our employees, customers, partners and the communities they serve is our top priority. We understand the concern and uncertainty you may be experiencing surrounding this time of “shelter in place” where only “essential services” may go to work. We want you to know that we are committed to being responsive to your support needs and requests for remote configuration changes to support off-premise dining only regulations. See below for more information on off-premise dining configuration.
We are also focusing on health, safety and business continuity, and being your trusted technology provider of choice. See below for an update on the preventive and precautionary actions we have taken to date as we focus on health and safety.
During this crisis, Kitchen Armor is also committed to supporting and growing our employees, making business improvements and strengthening our partnerships. Trainings and team meetings are under way, new products are in development and product improvements will continue. As stories of treatment successes make their way through the news, we are encouraged that our situation will be changing for the better. As always Kitchen Armor will continue to support our customers and employees, improve our knowledge, products, services and help in any way we can.
Remember that we should be thankful of all that is good in this great nation, and how we are all blessed to have fellow citizens helping each other in this time of need. My hope and prayers ask that when we get through this trial we will have grown as individuals; all be working in improved businesses and living in a unified country that is prospering and demonstrating a great model for the world to follow.
Co-Founder and CEO
LEVERAGE OFF-PREMISE DINING
Even if your dining room is closed there are several ways to help drive revenue and connect with your customers. Here are some steps to consider when shifting your focus.
1) Communication with your customers:
The number one thing you can do for your business right now is to communicate with your customers. Most small restaurants have a broad community of customers that care about them. They want to support you! Share with them how they can support you and stay healthy. For many restaurants, that’s curbside pick-up or delivery.
- Update your website
- Post on social media
- Post signs on your doors
- Update your phone tree
- Update your online menus (including on third party delivery sites)
While this is a stressful time for everyone, don’t forget your humor and gratitude. Share with your customers what you’re doing to keep everyone safe, and meals available. And, as always, keep your customer service shining by telling your customers how much they mean to you and how much you appreciate their orders.
2) Make sure your tech is in order:
If you want to offer pick up or delivery to your customers, that’s going to require a shift in how you do things. Your first step is to get your technology in order and make sure you can offer customers the food they love in a new way.
- Add contactless delivery option to online ordering, enable pre-pay options, pick up instructions that include doorstep pick up or curbside, and clearly label packages (preferably using sticky printers).
- Use mobile payment devices to avoid cash hand to hand transfer.
- Send a digital receipt with digital coupon to thank customers for their business.
- Thoroughly disinfect devices your staff and patrons contact.
3) Change Product Offerings
Offering delivery or curbside pick-up isn’t enough. While you must change how customers are getting your food, you might also need to change what products you offer to customers. Your customers are currently working from home without the ability to leave, many of them will also have their kids or other family members home with them. Some of your customers are now out of work or working reduced hours.
Change your product offerings to serve your customers’ needs. Shift the types of dishes you prepare to be more affordable, one-stop meals. Consider offering boxed lunches and simple dinners. Customers are seeking, healthy, flavorful food that’s affordable.
4) Offer Alcohol
Many states have legalized restaurants to offer alcohol for pick up or delivery. Check with your local TABC offices.
Kitchen Armor has been serving the food service industry for over 10 years and one of our main focuses has been to position our customers to maximize their off-premise dining capacities. The current reality makes this more important than ever before and we only expect more demand for this in the future. We’re committed to helping our customers navigate the many challenges during this time. For more information on off-premise optimization please reach out.
KITCHEN ARMOR SANITATION
Kitchen Armor stainless steel products are purpose-built for restaurant kitchen environments. We recognize that part of normal usage of our products involves kitchen employees touching the equipment. Our products are sealed in stainless steel and have industrial grade glass touch screens. You can use any cleaning products that you more likely already have in your restaurant. Ecolab EPA Approved Products: Novel Coronavirus (COVID-19)
More about Kitchen Armor product Options:
HEALTH AND SANITATION PROCEDURES
Food safety and sanitation has always been one of the most important priorities for restaurants and has always been a high priority for customers. Strict safety and health procedures are required by law and are so important during this time of crisis. If you are a currently using QSR Automations KDS (CSK) we can assist you with your daily procedures by providing real time alerts and reminders for your staff.
Setting up phantom tickets to occur based on a scheduled time, we can send tasks and/or reminders to prompt managers and staff to complete actionable items such as:
- Line checks
- Temperature checks
- Restroom Checks
- Dining Room Checks
- Back of House Checks
- Staff Hygiene reinforcement (Such as Wash Hands)
If you are not currently using QSR for your kitchen display system and would like more information regarding this topic or other benefits with CSK. Please reach out to our sales department.