Support

Support

HELP DESK SUPPORT CENTER

We know your restaurant requires quick responses to technology issues, so you can quickly respond to your diners. That’s why we provide complete and affordable support programs to help you keep your Kitchen Armor solutions working at peak performance. With Kitchen Armor Support, you can expect our support team to provide responsiveness from a knowledgeable resource to reduce system downtime, increase productivity and provide you with peace of mind knowing that Kitchen Armor is always ready to help.

 

Hours of Operation

24 hours / 7 days a week / 365 days a year

 

Support Contact Options

Phone: 877-357-3572 Option 1

Email: support@kitchenarmor.com
Note: email request will be addressed as low priority.

Support request will be escalated by “Severity Level” listed below.

 

Customer Support Requirements

Kitchen Armor provides secure remote management software on each device for support and will require internet access for support software. Kitchen Armor will make the best effort to resolve support issues effectively and in a timely fashion. From time-to-time, customers may be asked to provide remote assistance for calls that will require on-site personnel to assist.

 

Customer Appreciation

The Kitchen Armor team values our customer relationships and appreciates the opportunity to work with you and your teams. Please do not hesitate to call with any support related issues.

HARDWARE RETURN MATERIAL AUTHORIZATION (RMA) POLICY